Refund policy
We know you’re gonna love your ROVR Products purchase but if for some reason you aren’t 100% satisfied we offer refunds on orders placed directly with ROVR Products via our website within 30 days of the purchase date. Merchandise must be returned in the original box or equivalent packaging. Returns are subject to a 20% restocking fee if new and 50% if used, and exchanges are subject to a $25 restocking fee. Shipping fees are non-refundable unless authorized by ROVR Products. Refunds will be processed and credited to the original purchasers credit card within (7-10) days of receiving the returned merchandise. Customer is responsible for return shipping labels. To help expedite the return process please include a copy of the original receipt and RMA with your return. For assistance please complete the below form.
If you want to exchange an item, please return it for full refund and place a new order for the correct item.
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Return Authorization Number (RMA#):
- All returns must be authorized to be returned
- To obtain a Return Authorization Number (RMA #), please complete the form at the bottom of this page.
- Write the Return Authorization Number on the outside of the box and on a copy of the original packing slip which should be packed inside the box
- We will refuse and reject all returned packages if there is no Return Authorization Number marked outside of the box
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Product(s) should be:
- Returned within 30 days from delivery date
- In new and sellable condition, in original packaging with all printed materials, parts and accessories
- All returns will be inspected and must be 100% complete
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Restocking Fee:
- All authorized returned items in new condition are subject to a 20% restocking fee.
- All authorized returned items in used condition are subject to a 50% restocking fee.
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Return Shipping Responsibility:
- Customers are responsible for arranging and covering the cost of return shipping. ROVR does not provide prepaid return labels or UPS shipping labels for returns.
- We recommend using a trackable shipping service and purchasing shipping insurance, as ROVR is not responsible for items lost or damaged in transit during the return process.
- Shipping charges are refunded only when the wrong product was shipped or product was damaged or defective upon arrival.
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Refund Method & Timeline:
- Credit will always be issued to the same credit card to which they were charged.
- We will issue a refund within 7-10 business days of receiving, inspecting, and processing your return.
- Credit card refunds can take up to 30 days to show up on your statement.
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Sale Items & Special/Custom Orders:
- No returns can be made on clearance sale items and special/custom orders; these are considered final sales.
Updated April 2026
