FAQS


How do I Assemble, Collapse & remove the Wagon Bin?
How do I remove and re-install the dry bin?
How do I get replacement parts?
You paid good money for your cooler so we’re going to take great care of you. If you should ever need a replacement part for your RollR please contact us directly at [email protected] and we will ship it to you free of charge.
Are there any accessories available?
Our current accessory lineup is available through our online store. We are working hard every day to expand this lineup.
How long will the RovR cooler keep ice?
Ice retention is difficult to put in numbers due to the many variables that effect it. That being said, we have been able to achieve over a week of ice retention in our testing and have reported 10+ days of ice retention.
How do I attach & install the BikR kit?
How do I repair a flat tire?
Where can I get the RovR cooler?
You can find all of our retail partners via our dealers page. In addition, all of our products are available directly from our online store and ship anywhere in the continental 48 states.
Is there anything I can do to help the RovR cooler retain ice longer?
Several steps can help your RollR achieve longer ice retention. Keeping a cooler in a garage or outdoors means that your insulation is just as hot as the outside temperature. Tossing in one sacrificial ice bag prior to use will chill the insulation and allow for much longer ice retention. In addition to this, block ice is much slower to melt than regular ice. One additional recommendation is to minimize exposure of the cooler to direct sunlight. If you follow these simple steps, your cooler will retain ice longer.
How do I Assemble, Collapse & remove the Wagon Bin?

How do I attach & install the BikR kit?

How do I remove and re-install the dry bin?

How do I repair a flat tire?

How do I get replacement parts?
You paid good money for your cooler so we’re going to take great care of you. If you should ever need a replacement part for your RollR please contact us directly at [email protected] and we will ship it to you free of charge.

Where can I get the RovR cooler?
You can find all of our retail partners via our dealers page. In addition, all of our products are available directly from our online store and ship anywhere in the continental 48 states.

Are there any accessories available?
Our current accessory lineup is available through our online store. We are working hard every day to expand this lineup.

Is there anything I can do to help the RovR cooler retain ice longer?
Several steps can help your RollR achieve longer ice retention. Keeping a cooler in a garage or outdoors means that your insulation is just as hot as the outside temperature. Tossing in one sacrificial ice bag prior to use will chill the insulation and allow for much longer ice retention. In addition to this, block ice is much slower to melt than regular ice. One additional recommendation is to minimize exposure of the cooler to direct sunlight. If you follow these simple steps, your cooler will retain ice longer.

How long will the RovR cooler keep ice?
Ice retention is difficult to put in numbers due to the many variables that effect it. That being said, we have been able to achieve over a week of ice retention in our testing and have reported 10+ days of ice retention.

WARRANTY

Hooray! The warranty! Okay, so this is not the most exciting part of the site. But just think of the poor lawyer who had to draft all this – sitting all alone on his laptop, indoors, wearing a tie, and not camping. So we thought we’d cut the poor guy a break and put his hard work up on the site. Ice Rover, Inc. Limited Warranty


Products Covered
This limited warranty is limited to cooler products manufactured by Ice Rover, Inc. (the “Product”) and provides that such Product is free from defects in material and workmanship.
To Qualify for this Warranty
The Product must be purchased in the United States from Ice Rover, Inc. or a dealer authorized by Ice Rover, Inc. to sell the Product. This warranty only applies to the first retail purchaser and is not transferrable to subsequent owners. Proof of purchase may be required to obtain warranty service.
To Obtain Warranty Service
Contact RovR Products at [email protected] for a return authorization and instructions for warranty repair or replacement.
Disclaimer of Consequential Damage and Limitation of Implied Warranties
This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of FITNESS FOR A PARTICULAR PURPOSE OR USE and any implied warranty of MERCHANTABILITY otherwise applicable to this product. Ice Rover, Inc. disclaims any responsibility for loss of time or use of the product, transportation, commercial loss, or any other incidental or consequential damage, including lost profits. There are no warranties extended other than as provided herein. This limited warranty may be modified only by Ice Rover, Inc.
Length of Warranty
The length of this warranty shall be 5 years for the body of the Product, and 12 months for all other components, from the date of original retail purchase of the Product.
What Ice Rover, Inc. will Repair or Replace under Warranty
Ice Rover, Inc. will repair or replace, at its option, any part that is proved to be defective in material or workmanship under normal use during the applicable warranty period. Warranty repairs and replacements will be made without charge for parts or labor. Anything replaced under warranty becomes the property of Ice Rover, Inc. All parts replaced under warranty will be considered as part of the original product, and any warranty on those parts will expire coincident with the original product warranty.
Exclusions
  • 1. Any damage or deterioration resulting from neglect of periodic maintenance as specified in any Product owner’s manual or any improper repair or maintenance.
  • 2. Neglect, unauthorized alteration, modifications, misuse, incorporation or use of unsuitable attachments or parts.
  • 3. Damage caused by pressure or steam cleaning the Product, corrosion, varnish, and abrasives.
Products Covered
This limited warranty is limited to cooler products manufactured by Ice Rover, Inc. (the “Product”) and provides that such Product is free from defects in material and workmanship.

To Qualify for this Warranty
The Product must be purchased in the United States from Ice Rover, Inc. or a dealer authorized by Ice Rover, Inc. to sell the Product. This warranty only applies to the first retail purchaser and is not transferrable to subsequent owners. Proof of purchase may be required to obtain warranty service.

To Obtain Warranty Service
Contact RovR Products at [email protected] for a return authorization and instructions for warranty repair or replacement.

Disclaimer of Consequential Damage and Limitation of Implied Warranties
This limited warranty is in lieu of all other expressed or implied warranties, including any warranty of FITNESS FOR A PARTICULAR PURPOSE OR USE and any implied warranty of MERCHANTABILITY otherwise applicable to this product. Ice Rover, Inc. disclaims any responsibility for loss of time or use of the product, transportation, commercial loss, or any other incidental or consequential damage, including lost profits. There are no warranties extended other than as provided herein. This limited warranty may be modified only by Ice Rover, Inc.

Length of Warranty
The length of this warranty shall be 5 years for the body of the Product, and 12 months for all other components, from the date of original retail purchase of the Product.

What Ice Rover, Inc. will Repair or Replace under Warranty
Ice Rover, Inc. will repair or replace, at its option, any part that is proved to be defective in material or workmanship under normal use during the applicable warranty period. Warranty repairs and replacements will be made without charge for parts or labor. Anything replaced under warranty becomes the property of Ice Rover, Inc. All parts replaced under warranty will be considered as part of the original product, and any warranty on those parts will expire coincident with the original product warranty.

Exclusions
  • 1. Any damage or deterioration resulting from neglect of periodic maintenance as specified in any Product owner’s manual or any improper repair or maintenance.
  • 2. Neglect, unauthorized alteration, modifications, misuse, incorporation or use of unsuitable attachments or parts.
  • 3. Damage caused by pressure or steam cleaning the Product, corrosion, varnish, and abrasives.

Date: July 2016

SHIPPING & RETURNS


Shipping Policy
Shipping is $30 for any order that includes a RollR. $10 for all other orders that do not include one. We realize that when you spend your hard earned money on a RollR Cooler you want it ASAP and we do our very best to deliver on that expectation. Orders placed through www.RovRProducts.com M-F before noon CST will ship out same day in most cases. RollR Coolers uses both UPS Ground and United States Postal Service and will provide tracking information via email once your order has been processed. All shipments are delivered without signature required unless requested by the customer. RollR Cooler does not currently ship outside of the continental 48 states but for expedited shipping or to make local pickup arrangements, please contact us (720) 587-9569 or [email protected]
Return Policy
We know you’re gonna love your RollR Cooler but if for some reason you aren’t 100% satisfied we offer refunds on orders placed directly with RovR Products via website within 30 days of the purchase date. Merchandise must be returned in the original box or equivalent packaging and is subject to a $20 restocking fee. Shipping fees are non-refundable unless authorized by RovR Products. Refunds will be processed and credited to the original purchasers credit card within (3) days of receiving the returned merchandise. To help expedite the return process please include a copy of the original receipt with your return. For assistance please contact us (720) 587-9569 or [email protected]

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